Hotel Cancellation Process and Policy

To cancel a reservation, please return to the Registration website, select 'Hotel Reservations' from the bottom of the page, then select 'Edit' to return to the Hotel page. Through October 11, 2019, you will see the option to cancel your booking on this page.

Hotel Cancellation Policy
The credit card provided on your reservation guarantees your hotel reservation for your requested arrival date. A valid form of payment must be provided to the hotel at the time of check-in for all hotel charges. Your credit card will not be charged prior to your arrival except in the cases outlined below.
Hotel Reservation Change/Cancellations:
  • Before Friday, October 11, 2019 at 3:00 p.m. Pacific Time: Changes/cancellations must be completed online following the process outlined above, or by contacting the registration team.
  • Between Friday, October 11, 2019 3:00 p.m. Pacific Time and Monday, October 14, 2019 at 5:00 p.m. Pacific Time: No changes or cancellations can be made during this time while official Microsoft Ignite hotels review all existing reservations.
  • Beginning Monday, October 18, 2019 at 5:00 p.m. Pacific Time: Changes/cancellations to your hotel reservation must be handled directly with the hotel.
All hotel cancellations must be made 72 hours prior to your expected date of arrival. Cancellations made less than 72 hours prior to check in will result in a charge of one night's stay, plus tax, to your credit card. Failure to appear on the expected date of arrival will result in a charge of one night's stay, plus tax, to your credit card, in addition to the cancellation of your reservation.

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