Substitutions and Name Changes

To request a substitution of your registration, first sign in to your registration. If eligible, your record will display the option “Substitute another person for this registration" under Quick Links on your registration Confirmation page. Some attendee types are not eligible for substitutions.

  • Payment: No action is required if the new attendee will keep the same payment. If the payment method is changing, the new attendee must provide payment before a refund is issued to the original attendee. To change the method of payment, please email to have someone contact you for new payment information.
  • Hotel: If a hotel record is attached to the registration, it will be automatically transferred to the new attendee until 3:00pm Pacific Time on Friday, October 11, 2019. After 3:00pm Pacific Time on Friday, October 11, 2019, the original attendee is required to inform the hotel of any changes, including any transfers or substitutions. Please confirm all hotel dates and preferences carefully to ensure they match the requirements of the new attendee. The new attendee will be responsible for any hotel cancellation charges or no-show fees if the reservation is not properly updated. Please refer to the hotel cancellation policy on the hotel page of your registration for further details.

Keyword(s): changes, name change, transfer, switch

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