Substitutions and Name Changes

To request a substitution, sign in to your registration. If eligible, your record will display the option “Substitute another person for this registration" under Quick Links on your registration confirmation/summary page. A new person may substitute for an active registration for the same registration fee. Some attendee types are not eligible for substitutions.

Substitution Requirements

Payment: No action is required if the new registrant will keep the same payment. If the payment method is changing, the new attendee must provide payment before a refund is issued to the original attendee. To change the method of payment, email

: If a hotel reservation exists on the original record registration, it will be automatically transferred to the new registrant through 3:00pm Pacific Time, Friday, August 31. After this date, you must contact the hotel directly to transfer the hotel reservation. Please confirm all hotel dates and preferences carefully to ensure they match the requirements of the new registrant. The new registrant will be responsible for any hotel cancellation charges or no show fees if the reservation is not properly updated. Please refer to the hotel cancellation policy on the hotel page for further details.

The new registrant is responsible for cancelling or changing travel reservations.

Note: Select passes are not eligible for online cancellations and/or substitution. Contact the Microsoft Ignite Registration Team if you do not see this option in your registration.

Keyword(s): changes, name change, transfer, switch

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